9a99's Privacy Policy — Your Data, Our Responsibility

9a99 A trusted online betting and jackpot platform in Bangladesh. We believe that protecting user privacy is not just a legal obligation — it is our ethical responsibility. When you 9a99register, place bets, or use our app, you share certain information with us. This Privacy Policy clearly explains how that information is collected, stored, used, and protected.

This Policy 9a99-'s website, mobile app, and all other digital channels. We are committed to never misusing your personal information or selling it to third parties without your consent.

Our Privacy Policy is built on three core principles: Transparency — We will always be transparent about what data is collected and why; Control — you will always remain in control of your information; and Security — we will keep your data secure using the highest standard of technical measures.

9a99 We collect various types of information while you use the platform. The table below provides a full breakdown:

We only collect information that is necessary to operate our services. We do not gather data beyond what is required.

9a99-. Data collected is used only for specific, defined purposes. We never use your information for unauthorized activities.

• Account Management: For registration, login, password reset, and identity verification.
• Payment Processing: To process deposits and withdrawals.
• Service Improvement: To analyze user experience and improve the platform.
• Security: To detect fraud, hacking, and suspicious activity.
• Legal Obligation: To provide information as required by government and regulatory authorities.
• Customer Support: To assist you in resolving any issues.
• Promotional Communications: To send you offers and updates with your consent.

9a99 Your personal information is never sold. However, limited data may be shared with third parties in specific circumstances:

• Payment Providers: Solely for transaction processing with mobile banking services such as Mobile Pay, Nagad, and Rocket.
• Technology Service Providers: Hosting, cloud storage, and cybersecurity providers — bound by strict confidentiality agreements.
• Law Enforcement Agencies: To government authorities where required by court order or legal obligation.
• Fraud Prevention: Minimum data shared with online fraud detection agencies.

Before sharing data with any third party, we ensure they meet our privacy standards. We never share your information with advertising companies or data brokers.

9a99 Industry-standard technical measures are used to protect your data. Our security framework operates on the following layers:

• SSL/TLS Encryption: All data transfers across the site and app are encrypted.
• AES-256 Encryption: Strong encryption applied to all stored sensitive data.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall & DDoS Protection: Servers protected against cyberattacks.
• Regular Security Audits: Regular penetration testing conducted by external experts.
• Restricted Access: Only authorized personnel can access data on a need-to-know basis.

Please note that no system on the internet is 100% secure. Keep your account password confidential and change it regularly.

9a99-'s website and app use various types of cookies. Cookies are small text files stored in your browser that help improve site functionality.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: Used to collect site usage statistics — you can disable these at any time.
• Marketing Cookies: To show relevant ads — enabled with your consent.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

9a99Every registered user on has the following rights regarding their personal data:

To exercise these rights support@9a99.appEmail us at and we will do our best to respond within 30 business days.

9a99 Your data is retained only for as long as it is needed. All information is kept while your account remains active.

• Account Information: May be retained for up to 5 years after account closure due to legal obligations.
• Transaction History: Retained for up to 7 years as financial records.
• KYC Documents: Up to 5 years maximum, as required by regulatory authorities.
• Log Files & Technical Information: Automatically deleted after 12 months.
• Marketing Data: Deleted immediately upon opting out.

9a99 We do not collect data from anyone under the age of 18. If we become aware that a minor has registered on our platform, that account will be immediately closed and all associated data will be deleted.

9a99 The right to update this Privacy Policy is reserved at any time. When changes are made, the "Last Updated" date at the top of the page will reflect the revision. For significant changes, users will be notified via SMS or app notification.

Continued use of the platform after any changes constitutes acceptance of the updated policy. If you do not agree with the policy, you always have the option to close your account.

If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@9a99.app
• Help Center: Help Center page
• Business Hours: 7 days a week, 9 AM – 11 PM

We take all your requests seriously and aim to respond as quickly as possible.